Coaching

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Buurtzorg and the power of self-managed teams of nurses

...d more autonomous and fulfilling lives. So today, there are some 15,000 nurses, and they're split into around 1,000, self managing teams supported by coaches. It's a business model that's inspired people all over the world, because it's achieved incredible cost savings. And patients and employees, of cours...more
...ndle that? How did you deal with discussing that it wasn't quite working out? Did you ask her to leave? How does that work? Marian: We asked our team coach: how can we do this? And eventually we found another job for her. Lisa Gill: You helped her find a different job? Chila: Yeah it was not good for her...more
...?" Jolanda: It was for two years on our list, and it cost money. Chila: She was also depressive and so it was quite complicated. But we have our team coach. If it's too complicated for us and you don't know what to do, or you have legal problems, or with the police or something, or whatever, you can call...more
...it's too complicated for us and you don't know what to do, or you have legal problems, or with the police or something, or whatever, you can call the coach, and she helps....more
...Lisa Gill: So how did the coach help in this instance? What support did they give you in terms of having conversations with this woman? Chila: At a certain point, she took over and ...more
...easy to bring those things up and work on it together? Chila: Yeah, when we're in a meeting, we discuss things and ask: What can we do? Or we ask the coach. Jolanda: Well, we have a day of work: we start at eight and we end at four. And then you have several hours where you have no clients from 12 to thr...more
...e sometimes have had some of those things. You have to talk about it. You have to. It's Buurtzorg policy. And if you cannot work it out, you call the coach, and then there has to be a solution sooner or later. So we do that. Sometimes it's difficult, but most of time we manage. And it's been ten years, s...more
.... Jolanda: He gives trust, "You can do it." And you do what you have to do. Chila: And goodbye. Jolanda: And what you think you have to do. Marian: Coach. Only coach. Jolanda: And listen to the people who say, you can do it better. They are from the working floor. Chila: Yeah. They know best, actually....more
...He gives trust, "You can do it." And you do what you have to do. Chila: And goodbye. Jolanda: And what you think you have to do. Marian: Coach. Only coach. Jolanda: And listen to the people who say, you can do it better. They are from the working floor. Chila: Yeah. They know best, actually. Marian: Lis...more
...Buurtzorg dealing with that? As an organisation, are you finding ways to address that and support people who are burning out? Jolanda: Yeah, well the coaches do that. Chila: And Jos has all sorts of ideas about sports, and keeping an eye on each other. And all sorts of tips he gives about what you can do t...more
...he right way, you don't need any manager, anywhere. I really believe that. We can do it so everybody can do it! Jolanda: But it's also nice to have a coach. That's different to a manager. They support you. They don't say you have to do this or that. But they support you. And that's what you need. No lead...more
...Lisa Gill: It's interesting that distinction between a manager and a coach, how different that is... Chila: Yeah, the coach is equal to us. Not above us. She asks, "What do you want for the team?" And then she does it. She d...more
...Lisa Gill: It's interesting that distinction between a manager and a coach, how different that is... Chila: Yeah, the coach is equal to us. Not above us. She asks, "What do you want for the team?" And then she does it. She doesn't say "You have to do this." She asks, "What...more

Jorge Silva on horizontal structures and participatory culture at 10Pines

...ties. I remember that in 10Pines, it's also possible for people - in addition to their day job, their normal role - that people can also choose to be coaches and coach other colleagues. How does that work? Jorge Silva: Well, since we are like plants because of pines - everyone is a pine - we have a gardene...more
...mber that in 10Pines, it's also possible for people - in addition to their day job, their normal role - that people can also choose to be coaches and coach other colleagues. How does that work? Jorge Silva: Well, since we are like plants because of pines - everyone is a pine - we have a gardener. We call...more
...: Well, since we are like plants because of pines - everyone is a pine - we have a gardener. We call it the gardener. And it's a person who is like a coach, a person that helps you to get feedback from your teammates. Who helps you to see your future and how to evolve in the company, and help you in term...more
...mpany, and help you in terms of how to see the culture and how to understand the culture. What can you do or what you should do. It's like a personal coach. And as soon as you get into the company, you choose your gardener and it's going to help you in different aspects of the company. It's... a really ...more
...f you think you're ready, you have to propose it - and that's it. So important to be a gardener in this respect because it's like, it's your personal coach that is helping you. And this is a really big challenge for everyone, because everyone potentially can be a gardener. And it's a challenge for us to ...more

Aaron Dignan on being complexity conscious and people positive

...think, with focusing just on the individual - both in scale and in nature. So, the the challenge of course, is that, you know, it's very difficult to coach 300,000 people. So, that's quite an ambitious undertaking to say that you're going to actively intervene and change the mindsets of 300,000 people on...more
...going to actually change your mindset - we're going to change the way you think and what you value and how you show up. And obviously, you know, good coaches don't do that - they participate in a dance. But like everything in the world of consulting and change and advice, things get weaponized. And so, yo...more
...ked about earlier is part of this. So yeah, if I want you to be a more inclusive leader, I could talk your ear off about it. And we could do a lot of coaching or even therapy, and we could get really deep, I could do unconscious bias training and all this. Or I could design meeting structures and hiring str...more
...ot as a framework to constrain everybody, but more to just say, here's someone that you could go to on design, here's someone that you could go to on coaching, here's someone that you could reach out to because they have this practice and they have mastery in that space. And so it creates leaderships, rathe...more

Lisa Gill and Mark Eddleston celebrate 50 episodes of Leadermorphosis

...f a gateway. And through that I met lots of peers that were interested in that and getting excited about reinventing work, and then my consulting and coaching work started to move in that direction more specifically. And then I met Karin Tenelius the co-founder of 'Tuff Leadership Training' in January 2016...more