Communication

...in risk, and the risk can take various forms. So that's the first role. The second role is then that when the source is clear on something that they communicate it. Now, clarity is the organising principle for a source. So most of the time, we all are not clear with our projects and initiatives. And this tend...more

...roject, in which direction it should go next. And almost invariably when they do know, when you are clear, all you need do to have it manifest, is to communicate it to the people who are working with you. So communication of that clarity is the second step, and the second role. And the third role is one which ...more

...nvariably when they do know, when you are clear, all you need do to have it manifest, is to communicate it to the people who are working with you. So communication of that clarity is the second step, and the second role. And the third role is one which would not be understood or seen yet by people who are runnin...more

...round us - everybody's very caring for each other. So that feels good and now it's good to see how we have 950 teams all over the country. How can we communicate in a way that the teams, the nurses feel that they are supported that they get new inspiration? So staying connected with everybody - this is what's ...more

...t they need in their daily work, how they deal with it and then we can translate it into guidelines also for the other teams. So there was continuous communication every day. The Crisis Team was 24 hours a day available. So we said, okay, everybody should be able to go with questions about: "This is what I see ...more

...at they were supported in any way. And I think that by doing it this way, they were still very very flexible. So we also saw that it's the same - the communication with the patients is very important that you say, okay, there is Corona, how can we keep you safe? How can we perhaps reduce the amount of visits, bu...more

... to work at Buurtzorg to other people, compared to you know, more traditional healthcare companies? Marian: You have more time for patients... Chila: Communication is much easier. When patients tried to reach us, it was a big organisation, so they get a call centre, and they have to tell their story over and ove...more

...em do their thing, it will be okay. That's what he does. And that's true. Marian: And you speak a lot with each other... Chila: Yeah, there is a good communication in the teams. Marian: We give each other feedback. Chila: That's also a problem sometimes in the self-leadership thing. Because if you cannot do that...more

...Lisa Gill: So how do you do that? Have you learned something about how to create that safety in a team so that that communication happens? Jolanda: Yeah, well, we, we have a course, a training on how to do that. But it's also the feeling of how to communicate with each other. We...more

...we can, perhaps, start getting things to change. That's not very long. And so increasingly, that's what my work is focused on. In particular, how to communicate with people so that they stay hopeful. Because I think, in many ways that one part of the history of the climate crisis is an absolutely tragic, cata...more

... they stay hopeful. Because I think, in many ways that one part of the history of the climate crisis is an absolutely tragic, catastrophic failure in communication. And not for any malicious reason. I mean, yes, all of the climate change denying spin that came out of fossil fuel companies - you know, that was di...more

...that was disgusting, is disgusting, remains disgusting. But I think the bigger difficulty - because it remains with us today - is that the scientific communication has absolutely scared people witless. And they feel desperate, they feel distraught. And they feel helpless, at exactly the moment that we need peopl...more

...isa Gill: My guest this week is Miki Kashtan. Miki is an author and she's perhaps best known for her work as a teacher and practitioner of Nonviolent Communication. She writes about and speaks about big topics like power, patriarchy, the gift economy. And more recently, I think she's becoming really influential ...more

...cited to share this conversation with you, because it's really altered the way I think about collaborating, and even just about being human and how I communicate with everyone in my life. She has so much experience and dedicated practice so there's so much wisdom in this conversation and a lot of provocative i...more

...Lisa Gill: So I thought we could start by talking about Nonviolent Communication, because I know this is a movement that you're very active in. And I think it's a technology, if you could call it that, that comes up a lot in the c...more

...l for all team members to develop skills that are needed for self managed teams to really be effective and efficient. These skills are mostly general communication skills, active listening skills, critical thinking, you - these skills can become very useful. And then people on the team promote psychological safe...more

...our kind of second point. Regarding the skills that you've noticed are needed to work in a self managing way - around active listening, and upgrading communication skills in general in order to create this climate of psychological safety. Did you do training in those? Or was that something that you just started ...more

...ills - but that is incorrect. These are skills that require training - people have to be intentional and develop those skills. Especially those basic communication skills that you expect everybody to have. And poor listening skills can really be a challenge to a team - those are skills that people have to be rea...more

...ttom-up leadership, servant leadership, there are lots of terms coined to gesture at that whole area. And that includes things like facilitating good communication, reflecting back to the group, helping the group figure out how to delegate tasks, noticing when other people are blocked, and asking good questions ...more

...e for the instant that you name it. And then it will immediately begin evolving. So it's a constant process of continually working on those skills of communication and self awareness and other awareness, and just being in relationship and constantly reflecting is the only way I have found to really approach powe...more

...e were going to focus on over the next few months. And that sort of thing is just super hard for a remote team to really converge on. Especially when communication is disjointed and we're in so many different time zones. Anyway, I think the point with decision making is that there is no one answer. There's only...more

...rney with staff when they join us. So obviously, when you join Mayden, you'll get set up on a laptop and the basics of what you need to know and our communication systems. But then I'll spend a morning with a new starter just talking through some of the language and an understanding around the role of the direc...more

... this conversation? And how can we seek to understand one another? We found that's been really, really important, that people have really honed those communication and listening skills, so that difficult - or potentially difficult conversations can be held in a really constructive way. We recognise that everybod...more

...ture is very polite around this. And nobody wants to say anything, or upset anybody, we're learning how to do those conversations and have that brave communication. In so many of my coaching sessions, I'll talk to somebody about coaching, and they're so worried about how that person is going to react, even if th...more

...you look at the masculine and all these sorts of topics that you spoke about…sometimes you know, for example there is a lot of talk about Non-violent Communication and I think you touched on this topic also with Peter Koenig when you spoke about The Source, but to some extent sometimes I feel like I am one perso...more

...is topic also with Peter Koenig when you spoke about The Source, but to some extent sometimes I feel like I am one person that sometimes uses violent communication when I work with teams. And sometimes I feel like when I am forced to comply with a bureaucratic process or lots of pointless cycles of communication...more

...communication when I work with teams. And sometimes I feel like when I am forced to comply with a bureaucratic process or lots of pointless cycles of communication, I feel like a survivor you know so, I think having an organisation that removes all the foam makes it easy for you to become an entrepreneur. It’s ...more

... high degree of transparency within the company. We were quite transparent but we are even more transparent today and we try to share information and communicate within the whole company. We are 160 employees and we're trying to find ways so that everyone can get the same information and communication at the s...more

...mation and communicate within the whole company. We are 160 employees and we're trying to find ways so that everyone can get the same information and communication at the same time. And that has helped, I think, for more people to take decisions. And also, along the way, I think when we have found a problem or a...more

...one piece of it, but I think even in self-managing organisations… sometimes it seems almost like we need guardrails, you know, things like Nonviolent Communication and practices like this that help us to kind of grow in the direction that we want to be together. Because it seems like our brains are wired for sho...more

...ith some very detailed model. It wasn't a top down program, because we don't really know how to do this. And for the first year, they had very little communication across these 39 leaders because they really wanted them to struggle and find their own way, rather than try to prematurely converge on one model. And...more