Andy Brogan and Helen Sanderson on reinventing performance management (for real!)
The current models for how we measure things in organisations tend to produce compliance at their best, and dysfunctions at their worst. Andy Brogan has developed an alternative tool called Confirmation Practices that he hopes could one day completely shift how we see regulation, accreditation and accountability in general. Joined by Helen Sanderson, we discuss examples of where Confirmation Practices have made a difference (such as in a pathology service) and why this tool helps ‘put the elephant in the room’. It’s all about going from scorekeeping to sense making.
Ep. 67 9 Nov 2021